Pearl Lettings & Property Management Blog
Categories 18th March 2020

Coronavirus Outbreak Information and Tenant Advice

coronavirus cell mutation

In light of the current Coronavirus situation, we would like to take this opportunity to reassure you that Pearl Lettings is taking a number of precautionary actions to ensure that we can continue offering the best service for our landlords and tenants whilst keeping our team safe.

We are following all guidance and advice issued by HM Government and Public Health England. All of our staff have been briefed on best practice as set by the World Health Organisation including appropriate hygiene, sanitising of surfaces and equipment in our office, and working from home where possible to minimise any risk of infection. None of our team have been affected, and we continue to monitor the situation closely and seriously.

Advice for Tenants

As the number of Coronavirus cases in the UK climbs, ensuring you understand and follow advice on hygiene is imperative – basically wash hands thoroughly with soap and water, cough into tissues and dispose, wipe down surfaces and try to avoid touching your face.  

Please follow the link to NHS advice: which I would advise you all read through and adhere to. 


Self-isolation is really important if you think you have any of the symptoms. DO NOT attend your local doctors’ surgery or the hospital until advised to by a health professional. Call 111 if symptoms persist after a week.

If you are planning to or are self-isolating, please let us know so we can inform the relevant parties. Please let your housemates know so they can also take the necessary precautions.

The official advice is:

  • For self-isolating tenants to remain in their own room as much as possible, avoiding communal areas.  
  • They should use separate cutlery and crockery, clean their own dishes and use a separate tea towel. 
  • Where possible they should try to schedule routines so that the person self-isolating uses the bathroom last, uses separate towels and cloths, and cleans surfaces thoroughly.
  • Do not allow visitors to enter the property while someone is self-isolating.

Resources for Student Tenants

The UEA has shared the following information with us:

“UEA has suspended ‘live’ teaching and cancelled all live events on campus until 19th April. This is a precautionary measure in light of the current situation with Covid-19.

“As Easter break is due to start at the end of this week, it is likely that many students will have already left or will shortly be returning home. We are aware however that it will not be possible for all students to return home and some will remain in Norwich, occupying residences on campus or rented accommodation in the private sector. UEA Students’ Union will continue to open their commercial services for as long as possible.

“UEA and UEA Students’ Union are monitoring the situation closely and continue to follow all advice given by Public Health England (PHE), the Foreign and Commonwealth Office (FCO), the NHS, Universities UK, and Travel Health Pro.

“We appreciate that some of your tenants may feel anxious and be worried about family and friends. If this is the case then please ask your tenants to seek support from the services below. 

“MIND, the mental health charity has also put together some useful information for those who may be worried about how Covid-19 may affect everyday life. 

“The Opportunities team within UEA Students’ Union is also looking to develop distance activities which students could get involved with if they find they are required to self-isolate.

“UEA is regularly updating information on the students’ portal and have a FAQs page. If tenants approach you with questions relating to their studies then please direct them to our resources page

The Pearl Lettings Team is here to help in any circumstances, and we hope you stay well through this period. If you have any questions, please don’t hesitate to contact us on our office landline 01603 980770 or email