A member of our Norwich property management team will pick up the phone whenever you call. We will quickly assess whether an immediate site visit is required and take the appropriate action. We respond to calls from tenants and landlords.
We want our tenants to be as informed as possible. In our years of property management, we’ve noticed many of the same questions recurring. We’ve compiled our responses into an information sheet that we provide to all tenants as part of a move-in pack. In it they’ll find:
We offer an incentive to student tenants who recommend one of our properties to a group of friends. We’re offering student tenants who make successful referrals a £40 Amazon voucher.
Even before they were banned in June 2019, we never charged tenants’ fees – because we believed that the practice of charging exorbitant fees (endorsed by many of our industry colleagues) was unjust. These are the only payments that we take from our tenants:
Contact us with a problem concerning the property you rent and we will see to it that the problem is fixed as quickly as possible. Resolving problems without fuss works in everyone’s interests.
If you would like to chat with a member of the Pearl Lettings team, you can request a slot for a video conference. Simply check our availability on our calendar and send us a request below. We’ll send you a link to an online meeting. We can accommodate you individually, or a group of housemates can contact us together.
“I'd like to take this opportunity to thank you – I've had a very enjoyable year and it's been a joy to have such hassle-free renting.”Norwich
“…if there is ever a problem, Sara gets back to us straight away and it's always sorted so quickly…”Norwich
“Thank you for your kindness, patience and loyalty. It was a real pleasure and an honour to me using your service.”Norwich
"Thank you all so much for a wonderful 6 months, for making this let so simple and uncomplicated. It’s been a pleasure living here! If I’m back in Norwich in the future, I’ll be sure to contact Pearl again. "Norwich
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