24 Hour

Contactable 24-Hours-a-Day

A member of our Norwich property management team will pick up the phone whenever you call. We will quickly assess whether an immediate site visit is required and take the appropriate action. We respond to calls from tenants and landlords.

Tenant Resources

Tenant Resources

We want our tenants to be as informed as possible. In our years of property management, we’ve noticed many of the same questions recurring. We’ve compiled our responses into an information sheet that we provide to all tenants as part of a move-in pack. In it they’ll find:

  • Information about what to do and who to contact in the event of emergencies
  • Advice on moving in and moving out
  • Instructions for how to use the provided white goods
Student Lets Offer

Student Lets Offer

We offer an incentive to student tenants who recommend one of our properties to a group of friends. We’re offering student tenants who make successful referrals a £40 Amazon voucher.

Permitted Payments

Permitted Payments

Even before they were banned in June 2019, we never charged tenants’ fees – because we believed that the practice of charging exorbitant fees (endorsed by many of our industry colleagues) was unjust. These are the only payments that we take from our tenants:

  • Rent on behalf of landlord
  • Holding Deposit: one week’s rent
  • Deposit: five weeks rent
  • Changes to the tenancy contract: up to £50.00
  • Replacement key: £5.00
Contact Form Get in Touch!

Contact us with a problem concerning the property you rent and we will see to it that the problem is fixed as quickly as possible. Resolving problems without fuss works in everyone’s interests.

Video Call Request a Video Conference!

If you would like to chat with a member of the Pearl Lettings team, you can request a slot for a video conference. Simply check our availability on our calendar and send us a request below. We’ll send you a link to an online meeting. We can accommodate you individually, or a group of housemates can contact us together.

Check our availability: Calendar Non-interactive calendar
Select your preferred day and time:
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