In the Pearl Lettings & Property Management model of property management, we consider landlords to be our customers and tenants to be consumers. We think it is totally wrong that tenants should pay fees. We have never charged tenants fees and we never will. We work hard to build a supportive relationship with the tenants of the properties we manage – a relationship based on trust that starts with our promise: no letting agent fees.
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A member of our Norwich property management team is on call 24 hours a day. We will quickly assess whether an immediate site visit is required and take the appropriate action. We respond to calls from tenants and landlords.
We want our tenants to be as informed as possible. In our years of property management, we’ve noticed many of the same questions recurring. We’ve compiled our responses into an information sheet that we provide to all tenants as part of a move-in pack. In it they’ll find:
We offer an incentive to student tenants who recommend one of our properties to a group of friends. We’re offering student tenants who make successful referrals a £40 Amazon voucher.
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Even before they were banned in June 2019, we never charged tenants’ fees – because we believed that the practice of charging exorbitant fees (endorsed by many of our industry colleagues) was unjust. These are the only payments that we take from our tenants:
If you would like to chat with a member of the Pearl Lettings team, you can request a slot for a video conference. Simply check our availability on this calendar and then fill out the form. We’ll send you a link to an online meeting. We can accommodate you individually, or a group of housemates can contact us together.
Non-interactive Calendar
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