Tenants

Providing quality homes for tenants – with no tenant fees to pay

In the Pearl Lettings & Property Management model of property management, we consider landlords to be our customers and tenants to be consumers. We think it is totally wrong that tenants should pay fees. We have never charged tenants fees and we never will. We work hard to build a supportive relationship with the tenants of the properties we manage – a relationship based on trust that starts with our promise: no letting agent fees.

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Contactable 24-hours-a-day

A member of our Norwich property management team is on call 24 hours a day. We will quickly assess whether an immediate site visit is required and take the appropriate action. We respond to calls from tenants and landlords.

Tenant Resources

Tenant Resources

We want our tenants to be as informed as possible. In our years of property management, we’ve noticed many of the same questions recurring. We’ve compiled our responses into an information sheet that we provide to all tenants as part of a move-in pack. In it they’ll find:

  • Information about what to do and who to contact in the event of emergencies
  • Advice on moving in and moving out
  • Instructions for how to use the provided white goods
Student Lets Offer

Student Lets Offer

We offer an incentive to student tenants who recommend one of our properties to a group of friends. We’re offering student tenants who make successful referrals a £40 Amazon voucher.

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Permitted Payments

Even before they were banned in June 2019, we never charged tenants’ fees – because we believed that the practice of charging exorbitant fees (endorsed by many of our industry colleagues) was unjust. These are the only payments that we take from our tenants:

  • Rent on behalf of landlord
  • Holding Deposit: one week’s rent
  • Deposit: five weeks rent
  • Changes to the tenancy contract: up to £50.00
  • Replacement key: £5.00
Get in Touch!

Contact us with a problem concerning the property you rent and we will see to it that the problem is fixed as quickly as possible. Resolving problems without fuss works in everyone’s interests.

Tenant Testimonials

  • “I'd like to take this opportunity to thank you – I've had a very enjoyable year and it's been a joy to have such hassle-free renting.”

    Robert

    Norwich

  • “…if there is ever a problem, Sara gets back to us straight away and it's always sorted so quickly…”

    Susie

    Norwich

  • “Thank you for your kindness, patience and loyalty. It was a real pleasure and an honour to me using your service.”

    Stefka

    Norwich

  • "Thank you all so much for a wonderful 6 months, for making this let so simple and uncomplicated. It’s been a pleasure living here! If I’m back in Norwich in the future, I’ll be sure to contact Pearl again. "

    Olivia

    Norwich

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